Shipping policy
SHIPPING POLICY
ORDER PROCESSING
All orders are processed within 0-1 business
days of purchase. Orders are not processed
or shipped on weekends or public holidays.
If we experience a high volume of orders,
processing may take an additional 1-2 business
days. We'll notify you by email if there is a
significant delay with your order.
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SHIPPING RATES & DELIVERY
We offer the following shipping options for
orders within the United States:
Standard Shipping (4-6 business days)
· Free on orders over $35
· $4.98 flat rate on orders under $35
We currently ship within the United States
only. We do not offer international shipping
at this time.
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TRACKING YOUR ORDER
Once your order has shipped, you will receive
a confirmation email with a tracking number.
Please allow 24-48 hours for tracking
information to update after you receive
your confirmation email.
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SHIPPING ADDRESS
Please ensure your shipping address is
correct before completing your order.
Patadog is not responsible for orders
shipped to an incorrectly provided address.
If you need to update your shipping address
after placing an order, contact us immediately
at hello@patadog.com. We will do our best
to accommodate changes but cannot guarantee
updates once an order has been processed.
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LOST OR STOLEN PACKAGES
Patadog is not responsible for lost or stolen
packages once they have been confirmed as
delivered by the carrier.
If your tracking shows delivered but you
have not received your package, please:
1. Check with neighbours and around your
property
2. Contact your local post office or carrier
3. Wait 2-3 business days as packages are
sometimes marked delivered early
If your package is still missing after these
steps, contact us at hello@patadog.com and
we will do our best to help resolve the issue.
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DAMAGED ITEMS
If your order arrives damaged, please contact
us at hello@patadog.com within 48 hours of
delivery with:
· Your order number
· A photo of the damaged item
· A photo of the packaging
We will arrange a replacement or refund as
quickly as possible.
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CONTACT
For any shipping questions contact us at
hello@patadog.com
We do our best to reply within 1 business day.
Patadog / Garepu LLC
1609 W McClain Ave Unit #870
Scottsburg, IN 47170